Assistance for the installation and basic or advanced usage of dbSQWare is based on purchase credits which can be used on demand, under the conditions described below.
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Table for calculation of the use of credits |
| Type | Nb of credits | Nb of hours |
|---|---|---|
| Man-day in site | 100 | 8 |
| 1/2 man-day in site | 60 | 4 |
| P1 | 40 | 4 |
| P2 | 25 | 2 |
| P3 | 15 | 1 |
Support levels P1, P2 and P3 mean distance (phone, mail, SMS, web).
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Benefits and coverage of the assistance contract |
The support contract entitles you to the following services:
- Days on-site of a dbSQWare expert at a discount from the standard room rate and a sliding scale depending on the number of credits taken
- Credits that can be taken as a day on site service for assistance benefits on:
- the upgrade or patch of the various modules and plugins
- training / passing skills on the various modules and plugins for the platform and use dbSQWare / customization
- the definition of future needs of developments of the various modules
- review of the use / configuration of the platform as a whole
- Development of improvements / options specifically requested by the client
- Assistance on the various modules and plugins dbSQWare by phone, mail, SMS and remote handling if requested