Following many requests from customers and prospects of dbSQWare, solution, we decided to spend the billing tool, from v3.0, in a “standard” form with an annual subscription. This makes it easier to read the costs of the solution.
Do not hesitate to contact one of our partners to help you make a POC of the product on your environment.
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Types of edition |
| ENTERPRISE | ENTERPRISE + | |
|---|---|---|
| Web, mail & phone support |  |
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| Support | Maximum response time 8 working hours | Maximum response time 8 working hours |
| Response time / First return | Maximum response time 16 working hours | Maximum response time 16 working hours |
| Nb of customer contacts | 3 support contacts | 5 support contacts |
| Assistance / DB support |  |
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Determination of the cost for the “Enterprise Edition” solution |
The annual subscription is calculated according to the number of targets to manage (whatever their type), in increments of 50 targets.
What is a target ?
In most cases, a target is an instance (1 host 1 port) of DBMS.
Some special cases :
Oracle RAC: a target is a database (regardless of the number of nodes).
Oracle 12c multitenant: the total number of targets matches the number of PDB divided by 2.
Cassandra: the total number of targets is the number of nodes divided by 4.
Depending on the size of your parc, our partners may include a number of benefit days to help you install tool and / or make the transition to knowledge. Get a quote!
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The “Enterprise Edition” contract entitles you to the following services: |
- Access to a dedicated support portal with 5 identified contacts
- Intervention of a dbSQWare expert in your issues
- Days on-site by a dbSQWare expert at a discount from the standard rate
- Access to patches and product developments in priority
- Mail alert when important patches that can benefit you
- Priority to the development of enhancements specifically requested by the client